Refund policy

We understand mistakes can happen, or maybe you changed your mind about the subscription after it was placed.  We want to work with you as best we can to make sure you are happy and satisfied.

If you forget to use a coupon code and make a request while the coupon is still valid, we will issue a refund for the discount amount.

We cannot offer a subscription refund once the first box of your prepaid subscription is shipped.  

We do not take returns or offer refunds on shipped boxes.  If you have an issue with a box or items in your box due to damages, please let us know and we will work with you to resolve your issue.

Email us directly at info@puzzleculturebox.com with any questions or requests